1. General Policy

All items are final sale items and cannot be returned or exchanged. We do not accept refunds or returns due to changes of mind, personal preference, or the customer selecting the wrong item.

2. Eligible Returns

Refunds or exchanges are only available in the following situations:

The item arrived defective or damaged.

The item you received did not match your order due to our error.

Report the problem within a reasonable timeframe (usually 7 days) after receipt.

3. Return Requirements

To qualify for a return:

The item must be unused and in its original condition as much as possible.

Proof such as photos or videos may be required.

Customers must contact customer service before returning any item.

4. Non-Refundable Items

Refunds are not available in the following situations:

Change of mind after purchase.

Incorrect size, style, or personal preference.

Wear or damage from normal use.

Delays caused by the shipping company or customs.

5. Refund Process

Once your return request is approved:

The refund or exchange will be processed within a reasonable timeframe.

The refund will be returned to the original payment method.

Processing time may vary depending on your bank or payment service provider.

6. Shipping Costs

Unless the item is confirmed to be defective or the wrong item was sent, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable.

7. Contact Information

Address: 2841 Sunset Ridge Ave, Unit 12, San Diego, CA 92103, USA

Email: support@glarefreezone.com

Phone: +1 (619) 555-2038